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FAQ about phone IMEI

What is the IMEI number? How do I obtain it?

What does it mean if my phone has been reported due to loss, theft or an unpaid bill (blacklisted)?

How do I remove my phone from the blacklist?

Can I unlock my phone even if it has been reported?

I want to buy a second-hand phone. What do I need to check before making the purchase?

What is the IMEI number? How do I obtain it?

The IMEI number is a 15 to 17 digit number unique to your phone.

The IMEI is a serial number which differentiates your phone from all other phones.

IMEI stands for “International Mobile Equipment Identity” and consists of the following information: TAC (Type Allocation Code): The first 6 digits. Final Assembly Code (FAC): Digits 7 and 8. These two digits represent the manufacturer of the phone. Serial number: The following 6 digits (9-14). Validation code: The final digit, used only for verification purposes.

Type *#06# on phone’s keypad to obtain the IMEI code.

What does it mean if my phone has been reported due to loss, theft or an unpaid bill (blacklisted)?

When somebody reports their phone stolen or lost, the phone is included in a large database accessed by the majority of network providers.

If you attempt to use a reported or blacklisted phone, it is very likely it won’t have network coverage. If you have WiFI, you’ll be able to connect to the internet and even send text messages, but you won’t be able to make or receive calls.

How do I remove my phone from the blacklist?

A phone reported for theft can only be removed from the blacklist by the network provider that reported it in the first place. For details on the country, network provider and reason for being reported, we recommend requesting a full report on your phone here. Fill out the form above with your IMEI and email to get your instant blacklist report.

Can I unlock my phone even if it has been reported?

Yes, but keep the following in mind: Unlocking a phone has nothing to do with removing it from the blacklist. Unlocking your phone allows you to use it on any other network in the world.

However, even though the phone is unlocked, you almost certainly won’t be able to make or receive calls until the phone has been removed from the blacklist.

In some cases, it is possible that an unlocked phone works correctly even though it has been reported.

But it is not guaranteed. We recommend removing the phone from the blacklist before trying to use your phone on another network.

I want to buy a second-hand phone. What do I need to check before making the purchase?

Most important is that you receive the IMEI number from the seller so you can check the history of the phone yourself. Buying a phone can be a big investment and we recommend paying for an official report. Do not trust IMEI checks that are advertised for free.

When checking the IMEI, ask the seller for a screenshot or a video of the process of checking the phone’s IMEI number (dial *#06#)

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